The Problem
Your warehouse ships orders, but the storefront doesn't know. Customers see 'processing' instead of 'shipped,' leading to unnecessary support contacts. Partial shipments add complexity — one order, multiple packages, different tracking numbers.
How The Workflow Works
1
Warehouse picks, packs, and ships the order
2
Shipping label and tracking number are generated
3
APIWORX receives the fulfillment event
4
Storefront order is updated with tracking information
5
For partial shipments, individual line items are marked as fulfilled
6
Customer receives fulfillment notification
7
Remaining unfulfilled items are tracked separately
Systems Typically Involved
Data Objects
Fulfillments
Tracking Numbers
Partial Shipments
Delivery Confirmations
Business Outcomes
Real-time order status for customers
Support for partial and split shipments
Reduced customer support inquiries
Improved customer satisfaction and repeat purchase rates