The Problem
Returns involve multiple systems and teams — the storefront, warehouse, ERP, and payment processor. Without automation, returns are slow, customers wait weeks for refunds, and inventory isn't restocked promptly, leading to lost sales and poor customer experience.
How The Workflow Works
1
Customer initiates a return on the storefront
2
RMA number is generated and return label is created
3
Return shipment is tracked until received at warehouse
4
Warehouse inspects and processes the return
5
APIWORX creates credit memo in the ERP
6
Refund is issued through the payment processor
7
Inventory is adjusted for restockable items
8
Return status is updated on the storefront
Systems Typically Involved
Data Objects
Returns
RMA Numbers
Return Labels
Refunds
Credit Memos
Inventory Adjustments
Business Outcomes
Faster refund processing improves customer satisfaction
Automated credit memo creation in the ERP
Inventory restocked promptly for resale
Complete visibility into return reasons and patterns