The Problem
When ecommerce and ERP systems are disconnected, teams manually re-key orders — leading to delays, data entry errors, missed invoices, and inaccurate inventory counts. As order volume grows, this manual process becomes a bottleneck that limits growth and increases operational risk.
How The Workflow Works
Order is created on the eCommerce platform (Shopify, BigCommerce, WooCommerce)
APIWORX receives the order via webhook in real time
Customer record is validated or created in the ERP
Order is mapped to ERP sales order format with line items, pricing, and tax
Sales order is created in the ERP (NetSuite, Sage Intacct, QuickBooks)
ERP generates invoice and schedules fulfillment
Fulfillment status and tracking updates flow back to the storefront
Payment data is reconciled between payment processor and ERP