The Problem
When shipment data is siloed in your shipping system, customers don't get tracking updates, the storefront shows incorrect order status, and the ERP doesn't know what's been shipped. This creates support tickets, customer anxiety, and fulfillment confusion.
How The Workflow Works
1
Shipment is created in the shipping platform (ShipStation, EasyPost)
2
APIWORX receives shipment event with tracking number
3
Tracking number is pushed to the storefront order
4
Customer receives shipping notification email
5
ERP order is updated with fulfillment status
6
Delivery confirmation updates all connected systems
7
Returns are triggered based on delivery + return window
Systems Typically Involved
Data Objects
Shipments
Tracking Numbers
Carrier Data
Delivery Status
Shipping Labels
Business Outcomes
Customers receive tracking updates automatically
Reduced 'where is my order' support tickets
Accurate order status across all systems
Automated delivery confirmation and return eligibility