The Problem
When shipment data is siloed in your shipping system, customers don't get tracking updates, the storefront shows incorrect order status, and the ERP doesn't know what's been shipped. This creates support tickets, customer anxiety, and fulfillment confusion.
How The Workflow Works
Shipment is created in the shipping platform (ShipStation, EasyPost)
APIWORX receives shipment event with tracking number
Tracking number is pushed to the storefront order
Customer receives shipping notification email
ERP order is updated with fulfillment status
Delivery confirmation updates all connected systems
Returns are triggered based on delivery + return window
Systems Typically Involved
Data Objects
Business Outcomes
Related Workflows
Fulfillment Updates to Storefront
Push fulfillment and delivery status from your warehouse or 3PL back to your ecommerce storefront.
Returns and RMA Automation
Automate the returns process from initiation through restocking, refund, and credit memo creation.
Warehouse / 3PL Integration
Connect your warehouse management system or 3PL provider with your ERP and sales channels.