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The challenge
The company holds a GSA Schedule contract to supply office and technology products to federal agencies, but managing orders across GSA Advantage and multiple government procurement portals — Odyssey, OS5, TonerReq, and Ebiz — required extensive manual entry into Sage Intacct. The volume and complexity of government purchase orders made error-free, timely fulfillment and invoicing nearly impossible without automation.
What we built
- Built a unified integration hub connecting GSA Advantage and all four procurement portals (Odyssey, OS5, TonerReq, Ebiz) to Sage Intacct
- Automated inbound government purchase order ingestion from each portal with agency-specific field mapping and validation
- Created automated sales order and invoice generation in Sage Intacct triggered by procurement portal order events
- Implemented fulfillment status sync back to each portal so agency buyers receive real-time order acknowledgments and shipment updates
- Built monitoring and alerting to flag order discrepancies or portal connectivity issues before they affect government contract SLAs
The outcome
- Eliminated manual re-keying of government purchase orders across five procurement portals
- Reduced order-to-fulfillment cycle time for federal agency customers
- Improved invoice accuracy and audit readiness for GSA contract compliance
- Enabled the back-office team to scale government order volume without adding headcount