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CRME-commerceSupport
APIWORXplatform stack
Gorgias Integration with APIWORX
Connect Gorgias helpdesk with your ecommerce platforms.
400+ connected systems· Real-time webhooks· SOC 2-aligned
SOC 2 Type II in progress· Encrypted in transit & at rest· Secure credentials· GDPR-ready
Schema
Objects we sync with Gorgias
The data APIWORX moves into and out of Gorgias on every managed integration.
| Object | Direction | Frequency | Notes |
|---|---|---|---|
| Orders | Both | Real-time webhook | Includes line items, taxes, discounts, and shipping address. |
| Inventory | Both | Hourly poll | Location-level quantities reconciled against source-of-truth. |
| Customers | Both | Real-time webhook | Email, billing/shipping, tax-exempt flag, and tags. |
| Products & Pricing | Both | Daily batch | SKU master, variant attributes, and price-list overrides. |
| Fulfillment & Tracking | Both | Real-time webhook | Carrier, tracking number, and per-line fulfillment status. |
| Returns & Refunds | Both | Real-time webhook | Refund, restock, and reason-code mapping preserved end-to-end. |
| Financials & Settlements | In | Daily batch | Payouts, fees, and reserves reconciled to GL. |
Failure modes
What usually breaks in Gorgias integrations
Real failure modes APIWORX sees in production and how the managed service handles them.
Webhook drops during peak traffic
Source platforms drop a small but non-zero share of webhooks under load. APIWORX backs every event stream with reconciliation polling so nothing is silently lost.
Schema changes break field mappings
Vendors ship API changes without notice. APIWORX monitors for shape drift and updates mappings before downstream systems break.
Auth token expiry during off-hours
OAuth refresh failures usually surface as silent sync stalls. APIWORX alerts on token expiry and re-auths automatically wherever possible.
How it works
From requirements to a managed integration
We Design the Integration
APIWORX recommends the integration architecture, mappings and implementation approach.
We Build, Monitor & Support It
APIWORX implements the integration and provides ongoing monitoring and support as applicable.
Outcomes
What you gain
Operational and financial impact when Gorgias is wired into your business systems.
↓ 80%
Manual data entry
Eliminate manual order entry between Gorgias and your ERP
↑ 3×
Faster reconciliation
Real-time inventory accuracy across Gorgias and every other channel
↑ 99.9%
Data accuracy
Faster fulfillment with automated 3PL routing from Gorgias orders
Unified customer view across Gorgias, CRM, and accounting
Accurate financials with synchronized Gorgias payments and refunds
Flows
Gorgias integration flows
Ready-to-deploy data flows pairing this platform with the rest of your stack.
Overview
What Gorgias Does
Gorgias integration brings ecommerce context into your support workflows for faster resolution.
Common data objects synced
People
Customers
Catalog
ProductsVariantsDiscounts
Transactions
Orders
Logistics
InventoryFulfillments
Finance
Refunds
Workflows
Typical Gorgias workflows
Step-by-step automations APIWORX runs between this platform and the rest of your stack.
- 01
Gorgias order sync to ERP
Push Gorgias orders into your ERP as sales orders for invoicing, fulfillment, and revenue recognition.
- 02
Inventory sync to Gorgias
Keep Gorgias stock accurate by syncing on-hand quantities from your ERP, WMS, or 3PL on a sub-15-minute cadence.
- 03
Product catalog sync from ERP
Manage products, variants, and pricing in your ERP and publish updates automatically to Gorgias.
- 04
Fulfillment write-back to Gorgias
Receive shipment confirmations and tracking from your 3PL and post them to Gorgias so customers see real status.
- 05
Refund and credit memo sync
Translate Gorgias refunds into ERP credit memos with the right reason code, restocking fee, and inventory return.
Capabilities
Integration capabilities
Every APIWORX connector ships with the same enterprise-grade integration foundation.
Real-time data synchronization
Bi-directional data flow
Custom field mapping
Automated error handling
Comprehensive audit trails
Scalable architecture
Related
More ways to connect Gorgias
ERP integrationConnect NetSuite, SAP, Acumatica, Sage and Business Central.Ecommerce integrationStorefronts, marketplaces, ERP, WMS and 3PL on one platform.NetSuite ecommerce integrationShopify, Amazon, Walmart and 50+ channels into NetSuite.B2B integrationTrading partners, suppliers and customers — EDI, API and AS2.EDI integrationRetailer and supplier EDI translated into clean ERP orders.EDI softwareManaged EDI you do not have to host, monitor or migrate.
Often paired with
Commonly connected systems
Platforms customers integrate alongside Gorgias.
Gorgias integration FAQ
Your integration plan
Get My Integration Plan
Tell us what systems you need connected. We’ll recommend the architecture, implementation approach, timeline and estimated price range.
Connect Gorgias with your stack
APIWORX integrates Gorgias with your ERP, ecommerce, and operational systems as a managed service. Live in days, not months.