Specialty Nails / Construction Hardware Company

The challenge

The company, one of America's oldest specialty nail manufacturers, operates a BigCommerce B2B storefront to serve wholesale buyers across construction and specialty trades. Their Sage X3 ERP holds the authoritative data for customer accounts, pricing, and product catalog — but without an integration, keeping BigCommerce B2B aligned with X3 required duplicated manual effort and created discrepancies in pricing and inventory that frustrated wholesale buyers.

What we built

• Integrated Sage X3 ERP with BigCommerce B2B to automate bidirectional data synchronization
• Published the Sage X3 product catalog — including specialty nail SKUs, specifications, and customer-specific pricing — to BigCommerce B2B
• Automated B2B customer account sync from Sage X3 to BigCommerce, including account tiers and credit terms
• Implemented inbound wholesale order flow from BigCommerce B2B into Sage X3 for fulfillment and invoicing
• Synchronized inventory availability from Sage X3 to BigCommerce B2B so wholesale buyers see accurate stock levels

The outcome

• Eliminated dual maintenance of product catalog and customer data across Sage X3 and BigCommerce B2B
• Improved wholesale buyer experience with accurate, real-time pricing and inventory visibility
• Accelerated B2B order processing by automating order ingestion from BigCommerce into Sage X3
• Enabled The company to scale wholesale eCommerce without adding administrative headcount