Shopify NetSuite Integration Service

• Manual order re-entry — staff retyping Shopify orders into NetSuite, or wrestling with brittle CSV imports that break on edge cases
• Inventory drift — Shopify shows 12 in stock, NetSuite shows 7, the warehouse has 4, and the customer gets the oversell email
• Stale financial close — month-end takes 8–12 days because every order, refund, and settlement has to be reconciled by hand
• SLA misses on retail and B2B orders — an order sits in Shopify for hours before fulfillment sees it, blowing through ship-by windows
• Refund and return chaos — Shopify refunds don't automatically become NetSuite credit memos, leaving a permanent gap between revenue and cash
• No single source of truth — leadership can't answer basic questions like 'what's our true gross margin by SKU' without a manual spreadsheet exercise

• Orders — Shopify checkouts and draft orders flow into NetSuite as Sales Orders, with line items, discounts, taxes, shipping, gift cards, and channel attribution mapped correctly
• Inventory — NetSuite committed and on-hand quantities push to Shopify in real time across every location, preventing oversells and stale storefronts
• Customers — bidirectional customer sync with deduplication, B2B account hierarchies, tax exemptions, and price list assignment
• Fulfillment — picks, packs, ships, and tracking from NetSuite or your 3PL flow back to Shopify so customers see accurate status and tracking links
• Returns & Refunds — Shopify refunds become NetSuite Credit Memos with proper revenue, COGS, and inventory adjustments
• Products & Pricing — NetSuite items, variants, kits, matrix items, and price levels publish to Shopify and Shopify Plus B2B catalogs
• Financials — revenue, COGS, payments, fees, and settlements map to the right NetSuite GL accounts, classes, departments, locations, and subsidiaries

1. 1
   Discovery — we map your Shopify configuration, NetSuite chart of accounts, custom records, item structure, fulfillment process, and edge cases. The output is a written integration design document you sign off on before we touch code.
2. 2
   Build — our NetSuite-certified team configures the connection, field mappings, business rules, and any custom SuiteScript needed. Everything is built in our APIXX platform with version control, audit logging, and rollback.
3. 3
   Test — we run end-to-end tests in a NetSuite sandbox and a Shopify development store, covering happy path, edge cases, and failure modes. You sign off on test results before go-live.
4. 4
   Go Live — we cut over with a structured launch checklist, monitor every transaction in real time, and stay on standby for the first two weeks of production.
5. 5
   Ongoing Support — APIWORX continues to monitor, alert, and maintain the integration as Shopify, NetSuite, and your business evolve. New SKUs, new locations, new payment methods, new subsidiaries — handled.

• Fully managed — there is no middleware for your team to learn, monitor, or maintain. APIWORX runs the platform; you run your business.
• 100% included — flat subscription pricing with no per-transaction fees, no per-record fees, and no surprise overages when you grow.
• NetSuite-certified team — every integration is built and reviewed by NetSuite-certified professionals, including SuiteScript and SuiteFlow specialists.
• Shopify Plus experience — we run integrations for Shopify, Shopify Plus, B2B on Shopify, and headless Shopify implementations and stay current with every API version.
• Proven at $1M–$100M+ GMV scale — APIWORX powers brands processing millions of orders per year across DTC, wholesale, marketplace, and retail channels.
• Transparent monitoring — every transaction is logged, every failure is alerted, and your team has full visibility into what is happening and why.

• DTC brands — direct-to-consumer brands running Shopify or Shopify Plus as their primary storefront with NetSuite as the financial backbone, often with one or more 3PLs handling fulfillment
• Wholesale + DTC hybrid — brands selling on Shopify B2B or a separate Shopify Plus storefront for trade customers, with NetSuite handling pricing tiers, credit terms, and tax-exempt accounts
• Multi-subsidiary NetSuite — brands with multiple legal entities, currencies, or country-specific storefronts that need orders posted to the correct subsidiary with correct intercompany handling
• Marketplace + Shopify — brands selling on Amazon, Walmart, and other marketplaces alongside Shopify, with APIWORX consolidating every channel into one NetSuite revenue and inventory picture
• Retail + Shopify POS — brands running brick-and-mortar locations on Shopify POS with NetSuite as the inventory and finance hub across stores, warehouses, and the online channel

Frequently Asked Questions

Book a Free Shopify NetSuite Integration Assessment

Tell us about your Shopify configuration, NetSuite environment, and where you're feeling the most pain. We'll come back with a written integration plan and timeline within 24 hours.