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Outsourced fulfilment · Operations
Connect BigCommerce + ShipBob
Automate order, routing decision, product and sku mapping, shipment and tracking, available inventory between BigCommerce and ShipBob — with monitoring and managed support from APIWORX.
APIWORX connects the systems your business already uses and takes responsibility for the agreed integration workflows after go-live. The exact objects, direction and cadence are fixed in writing during scoping.
ERP + eCommerce Specialists
Managed & Monitored Integrations
Expert Integration Team
APIWORX Provides the Service
Yes. APIWORX connects BigCommerce and ShipBob.
But connecting the applications is only the beginning. The work that costs you time sits in the process running between them.
APIWORX automates that process end to end — the objects moving between BigCommerce and ShipBob, the ownership rules that decide which system wins, the exceptions when a record will not post, and the monitoring that tells someone before your team finds out from a customer.
How it works
From requirements to a managed integration
We Design the Integration
APIWORX recommends the integration architecture, mappings and implementation approach.
We Build, Monitor & Support It
APIWORX implements the integration and provides ongoing monitoring and support as applicable.
Who this is for
This page is for operations teams selling on BigCommerce with ShipBob handling fulfilment, where more than a straight store-to-3PL handoff is needed.
What needs to be in place
- A BigCommerce store with API credentials for orders, products and inventory.
- A ShipBob account with the fulfilment centres and products already set up.
- An agreed rule for which orders ShipBob fulfils and which stay in-house.
- A named operations contact for hold, split and backorder decisions.
When you may not need this
BigCommerce and ShipBob have a native connection, and for a single-channel store shipping every order from one location it is often enough. Managed integration earns its place when orders must be routed by rule, when another system also owns inventory, or when exception volume is a standing cost.
What is out of scope
- APIWORX does not negotiate your ShipBob rates and does not operate the warehouse.
- Which orders are eligible for ShipBob is your commercial decision; we automate the rule you set.
- Kitting, bundling and lot handling are only in scope where ShipBob supports them for your account and the behaviour is agreed in scoping.
What actually moves, and who owns it
A representative scope. Exact records, routing rules and inventory ownership are confirmed before build.
BigCommerceAPIWORX (mapping, retries, exception queue)ShipBob
| Object | From | To | System of record | Trigger | If it fails | Owner |
|---|---|---|---|---|---|---|
| Order | BigCommerce | ShipBob | BigCommerce | Order matches the agreed eligibility and payment rule | Held in exception queue with the validation error | APIWORX |
| Routing decision | Agreed rule set | ShipBob or in-house | Rule set agreed in scoping | At order capture | Order held for an operations decision | APIWORX |
| Product and SKU mapping | BigCommerce | ShipBob | Agreed in scoping | On change | Unmapped SKUs reported before orders fail | APIWORX |
| Shipment and tracking | ShipBob | BigCommerce | ShipBob | Shipment confirmed | Retried, then queued for review | APIWORX |
| Available inventory | ShipBob | BigCommerce | Agreed in scoping | Agreed cadence | Last known value retained; discrepancy reported | APIWORX |
| Return receipt | ShipBob | BigCommerce | ShipBob | Return processed | Queued with the order reference | APIWORX |
Three decisions that make or break this integration
Only some orders should go to ShipBob
Routing is the usual reason a native connection stops being enough. Eligibility is expressed as a rule — by SKU, weight, destination, order value or channel — and applied at capture so nothing reaches the wrong warehouse.
- Rules maintained by APIWORX as configuration, not code you own.
- Ineligible orders held or routed to the in-house path.
- Every routing decision recorded against the order reference.
An ERP also owns inventory
When an ERP or inventory system is in the picture, ShipBob is one location among several. Which system publishes availability to the storefront is decided once, in scoping, and applied consistently.
- One agreed source of availability per location.
- Buffer and safety-stock rules applied on write, not guessed.
- Discrepancies reported rather than silently overwritten.
A SKU is not set up at the 3PL
Unmapped SKUs are the most common cause of stuck fulfilment. Mapping is validated before the order is sent, so the gap is reported as a setup task instead of failing at the warehouse.
- Product mapping checked ahead of order release.
- Specific missing SKUs listed per order.
- APIWORX reprocesses the original order after setup.
Reliability and ownership
The operating rules that apply to this workflow after go-live.
- Every run is logged with the source record reference so a document can be traced end to end.
- Failed messages are retried on a defined schedule; anything still failing lands in an exception queue rather than being dropped silently.
- Duplicate prevention keys on the source system's own identifier so a replayed message does not create a second record.
- Exceptions are worked by the APIWORX team and escalated to your named contacts when a business decision is needed.
- Mapping changes — new SKUs, new accounts, new locations, new partner requirements — are handled inside the ongoing engagement.
- Support windows and response commitments live in your agreement; this page does not state an SLA.
How an order is traced
Illustrative — not customer data
An illustrative reference trace from BigCommerce order to ShipBob shipment.
| BigCommerce order id | ShipBob order reference |
|---|---|
| BigCommerce SKU | ShipBob product id |
| ShipBob tracking number | BigCommerce shipment |
| ShipBob fulfilment centre | Availability source location |
Scope and questions
- Why not just use the native BigCommerce ShipBob connection?
- For a single store shipping everything from one place, the native connection is often the right answer. This page is for cases where routing rules, another inventory owner or exception volume make a managed workflow worthwhile.
- Can you split an order across ShipBob and an in-house warehouse?
- Where your rule set calls for it, yes. Split behaviour and how the storefront reflects it are agreed before build.
- Who publishes inventory to the storefront?
- One agreed source, confirmed in scoping. Where an ERP owns availability, ShipBob quantities feed into that picture rather than writing directly.
- Who works the exceptions?
- APIWORX works the queue and escalates to your named contacts when a business decision is needed.
Your integration plan
Get My Integration Plan
Tell us what systems you need connected. We’ll recommend the architecture, implementation approach, timeline and estimated price range.
Ready to map your integration?
Tell us what systems you need connected. We’ll recommend the architecture, implementation approach, timeline and estimated price range.
Next step
Scope your BigCommerce + ShipBob integration
Tell us your systems and documents. A specialist confirms scope by email.