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Fulfilment routing · Operations
Connect BigCommerce + Amazon MCF
Automate order, routing decision, fulfilment request, shipment and tracking, available inventory between BigCommerce and Amazon MCF — with monitoring and managed support from APIWORX.
APIWORX connects the systems your business already uses and takes responsibility for the agreed integration workflows after go-live. The exact objects, direction and cadence are fixed in writing during scoping.
ERP + eCommerce Specialists
Managed & Monitored Integrations
Expert Integration Team
APIWORX Provides the Service
Yes. APIWORX connects BigCommerce and Amazon MCF.
But connecting the applications is only the beginning. The work that costs you time sits in the process running between them.
APIWORX automates that process end to end — the objects moving between BigCommerce and Amazon MCF, the ownership rules that decide which system wins, the exceptions when a record will not post, and the monitoring that tells someone before your team finds out from a customer.
How it works
From requirements to a managed integration
We Design the Integration
APIWORX recommends the integration architecture, mappings and implementation approach.
We Build, Monitor & Support It
APIWORX implements the integration and provides ongoing monitoring and support as applicable.
Who this is for
This page is for operations teams selling on BigCommerce who already hold inventory in Amazon's network and want direct-to-consumer orders fulfilled from it without manual submission.
What needs to be in place
- A BigCommerce store with API credentials and an agreed order status that means ready to fulfil.
- An Amazon seller account with MCF available for the catalogue and marketplace in question — confirmed in scoping.
- Agreed routing rules: which orders go to MCF, which stay with your own warehouse or 3PL.
- A named operations contact for hold, split and re-ship decisions.
When you may not need this
A handful of MCF orders a week can be submitted by hand. Managed integration earns its place when routing rules, partial availability and tracking writeback across several fulfilment locations become a standing daily cost.
What is out of scope
- Amazon MCF eligibility depends on your seller account, catalogue, marketplace and inventory placement. Whether MCF can fulfil a given order is confirmed in scoping — this page does not assert eligibility.
- APIWORX does not manage your Amazon seller account, negotiate fees, or control MCF capacity, cut-offs or carrier selection.
- Inventory sent into Amazon's network stays governed by Amazon's own rules; we move the data your systems and Amazon expose.
- Where MCF cannot fulfil an order, routing to an alternative location is a business rule agreed before build, not an assumption.
What actually moves, and who owns it
A representative scope. Exact records, routing rules and MCF eligibility are confirmed before build.
BigCommerceAPIWORX (mapping, retries, exception queue)Amazon MCF
| Object | From | To | System of record | Trigger | If it fails | Owner |
|---|---|---|---|---|---|---|
| Order | BigCommerce | Routing rules | BigCommerce | Order reaches the agreed ready-to-fulfil status | Held in exception queue with the validation error | APIWORX |
| Routing decision | Agreed rule set | Amazon MCF or your own location | Rule set agreed in scoping | At order release | Order held for an operations decision | APIWORX |
| Fulfilment request | Routing rules | Amazon MCF | Amazon | Order routed to MCF | Retried, then queued with Amazon's own response | APIWORX |
| Shipment and tracking | Amazon MCF | BigCommerce | Amazon | Shipment confirmed | Retried, then queued for review | APIWORX |
| Available inventory | Amazon MCF | BigCommerce | Agreed in scoping | On the agreed cadence | Last known quantity retained; gap reported | APIWORX |
| Cancellation or unfulfillable | Amazon MCF | BigCommerce and operations | Amazon | Amazon reports the order cannot ship | Raised as an exception, never closed silently | APIWORX |
Three decisions that make or break this integration
Someone decides routing by hand every morning
Routing gets done in a spreadsheet because availability sits in two places. The rules you already apply mentally — SKU, destination, service expectation, stock position — are expressed as configuration and applied at order release.
- One rule set, applied the same way on every order.
- Orders that match no rule are held for a decision rather than defaulted.
- Rule changes are a change request inside the engagement, not code you maintain.
Amazon cannot ship the order
MCF returns unfulfillable and cancellation outcomes. Those come back as exceptions with the order reference and Amazon's own reason, so the order can be re-routed instead of quietly stalling.
- Amazon's reason preserved against the order.
- Re-routing rules agreed before build.
- No fulfilment marked complete on an assumption.
Customers chase tracking the storefront never received
Shipment confirmations and tracking numbers are written back onto the BigCommerce order, so service and the customer notification both work from the storefront record.
- Tracking on the order, not in an inbox.
- Partial shipments handled as separate fulfilments.
- Missing confirmations reported rather than assumed.
Reliability and ownership
The operating rules that apply to this workflow after go-live.
- Every run is logged with the source record reference so an order can be traced end to end.
- Failed messages are retried on a defined schedule; anything still failing lands in an exception queue rather than being dropped silently.
- Duplicate prevention keys on the source system's own identifier so a replayed message cannot create a second order or a second fulfilment request.
- Exceptions are worked by the APIWORX team and escalated to your named contacts when a business decision is needed.
- Mapping changes — new SKUs, new warehouses, new channels — are handled inside the ongoing engagement.
- Support windows and response commitments live in your agreement; this page does not state an SLA.
How an order is traced
Illustrative — not customer data
An illustrative reference trace from storefront order to MCF fulfilment and back.
| BigCommerce order number | MCF fulfilment reference |
|---|---|
| MCF shipment | BigCommerce fulfilment record |
| Amazon tracking number | Customer notification |
| Unfulfillable response | Exception queue entry |
Scope and questions
- Can Amazon MCF fulfil all of my BigCommerce orders?
- That depends on your seller account, catalogue, marketplace and inventory placement. Eligibility is confirmed in scoping before anything is committed — we do not assume it.
- What happens when MCF cannot ship an order?
- Amazon's response is captured against the order and raised as an exception. Re-routing to your own warehouse or 3PL follows rules agreed before build.
- Does inventory in Amazon's network show on the storefront?
- Where your account exposes the quantities, yes, on an agreed cadence. Which locations are treated as sellable is a decision your team makes in scoping.
- Who works the exceptions?
- APIWORX works the queue and escalates to your named contacts when a business decision is needed.
Your integration plan
Get My Integration Plan
Tell us what systems you need connected. We’ll recommend the architecture, implementation approach, timeline and estimated price range.
Ready to map your integration?
Tell us what systems you need connected. We’ll recommend the architecture, implementation approach, timeline and estimated price range.
Next step
Scope your BigCommerce + Amazon MCF integration
Tell us your systems and documents. A specialist confirms scope by email.