Addressing the Brightpearl API Disruption: Sage Brightpearl’s Response to the Multi Message Feature Issue
Yesterday at 16:00 UTC, our internal systems detected an issue with accessing Brightpearl’s API. Sage Brightpearl provided the following communication:
ISSUE: Between 15:15 UTC on April 25th and 08:19 UTC on April 26th, Brightpearl’s gateway multi-message feature was non-functional, resulting in failed requests using multi-message.
This issue was caused by a code change related to an edge case. It has underscored the necessity for enhanced automated testing and a review of the thresholds for generating alerts.
Affected Regions: North America (Brightpearl) and Europe (Brightpearl).
Source: Sage Status Incident Report
For further information on this incident, please contact us at support@apiworx.com.
Wednesday, April 26, 2023
