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/in Blog/by adminYour ERP Provider is Lying to you about Integrations
/0 Comments/in Blog/by adminThe “Native” Trap: Why Trusting Your ERP Provider for Integrations Is a Mistake
ERP providers (Acumatica,Sage, Netsuite, SAP, Quickbooks, Infor, Epicor, Microsoft Dynamics) love to promote their “native” integrations as seamless, optimized, and fully supported.
The truth? Most aren’t. These so-called “native” solutions are often outsourced, poorly maintained, and inflexible. Relying on them can cause inefficiencies, disruptions, and frustration for your business.
Here’s why trusting your ERP provider for integrations is a mistake.
Why ERP Providers Fail at Integrations
1. Integrations Are Not a Priority
ERP companies are focused on their core product—the ERP system itself. Integrations are treated as secondary concerns, leading to:
- Outdated connectors: APIs for platforms like Shopify or Amazon change frequently, but ERP providers struggle to keep up, leading to broken connections.
- Slow support: When integrations fail, ERP support teams prioritize core ERP issues, leaving you waiting for resolutions.
2. Integrations Are Complex
Building reliable integrations requires expertise in managing APIs, platform-specific constraints, and evolving data structures. ERP providers don’t have the resources or agility to address these complexities. This often results in:
- Breakdowns in compatibility: Slow updates to integrations cause downtime and disruptions.
- Data errors and inefficiencies: Poorly maintained connectors create synchronization failures and bottlenecks.
The Limitations of “Native” Integrations
ERP providers take a “one-size-fits-all” approach, designing integrations for the broadest possible audience. Unfortunately, this rigidity doesn’t meet the needs of businesses with unique workflows or customization requirements.
- Rigid structures: Native connectors often can’t support custom workflows, such as unique data mappings or transformations.
- Limited flexibility: Customization, if available, is slow, expensive, and involves cumbersome back-and-forth with ERP support teams.
- Inflexible roadmaps: ERP providers prioritize features for the majority of their customers, leaving your specific needs at the bottom of their list.
For businesses that require dynamic, tailored integrations, “native” solutions often create more problems than they solve.
A Smarter Solution: Partner With Integration Experts
Rather than relying on ERP-provided connectors, work with integration specialists who focus exclusively on building and maintaining reliable connections. Here’s why this approach is superior:
- Dedicated expertise: Specialists stay up to date with API changes, ensuring your integrations remain compatible and reliable.
- Custom solutions: Tailored integrations meet your exact business needs, from workflows to data requirements.
- Faster support: Integration experts provide prompt, informed assistance when issues arise.
- Scalability: As your business grows, dedicated platforms adapt with you, enabling new endpoints and workflows.
Avoid the “Native” Trap
The promise of “native” integrations from ERP providers is misleading. These connectors are rarely as seamless, flexible, or reliable as advertised. Relying on them often leads to frustration, inefficiencies, and costly disruptions.
By partnering with a dedicated integration team, you gain access to reliable, scalable, and customizable solutions designed to grow with your business. Don’t fall for the native trap—choose a partner who puts your success first.
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