The Problem
Refunds processed on the storefront or payment processor don't automatically create credit memos in the ERP. Finance teams manually reconcile refunds, leading to inaccurate financial statements, delayed close, and inventory discrepancies when returned items aren't restocked.
How The Workflow Works
1
Refund is initiated on the storefront or by customer support
2
APIWORX detects the refund event via webhook
3
Original order and invoice are located in the ERP
4
Credit memo is created in the ERP with matching line items
5
Inventory is adjusted if items are returned and restockable
6
Payment reversal is recorded in the ERP
7
Refund status is updated on the storefront
Systems Typically Involved
Data Objects
Refunds
Credit Memos
Returns
Inventory Adjustments
Payment Reversals
Business Outcomes
Accurate financial statements with automated credit memos
Inventory automatically adjusted for returned items
Faster month-end close with pre-reconciled refunds
Complete audit trail for all refund transactions