Does this handle partial refunds?

Yes. APIWORX supports partial refunds, creating credit memos for specific line items or partial amounts while maintaining the original invoice record.

Order & Revenue

Refund and Credit Memo Sync

Synchronize refunds, returns, and credit memos between your storefront, payment processor, and ERP.

See How It Works

ERP + eCommerce Specialists

Managed & Monitored Integrations

Expert Integration Team

APIWORX Provides the Service

The problem

Why this workflow needs automation

Refunds processed on the storefront or payment processor don't automatically create credit memos in the ERP. Finance teams manually reconcile refunds, leading to inaccurate financial statements, delayed close, and inventory discrepancies when returned items aren't restocked.

Your integration plan

Get My Integration Plan

Tell us what systems you need connected. We’ll recommend the architecture, implementation approach, timeline and estimated price range.

Systems involved

Shopify BigCommerce NetSuite Sage Intacct Stripe

Data objects synced

RefundsCredit MemosReturnsInventory AdjustmentsPayment Reversals

How it works

Step-by-step flow

1Refund is initiated on the storefront or by customer support
2APIWORX detects the refund event via webhook
3Original order and invoice are located in the ERP
4Credit memo is created in the ERP with matching line items
5Inventory is adjusted if items are returned and restockable
6Payment reversal is recorded in the ERP
7Refund status is updated on the storefront

Business outcomes

What this delivers

Accurate financial statements with automated credit memos
Inventory automatically adjusted for returned items
Faster month-end close with pre-reconciled refunds
Complete audit trail for all refund transactions

Refund and Credit Memo Sync — FAQs

Related flows

Other workflows in this category

Order-to-Cash Automation

Automate the full order-to-cash lifecycle from order capture through invoicing, payment, and revenue recognition.

eCommerce Order Sync to ERP

Automatically push online orders from your storefront into your ERP for invoicing, fulfillment, and revenue recognition.

Payment and Invoice Sync

Synchronize payment processor transactions with ERP invoices for automated reconciliation.

Ready to automate refund and credit memo sync?

APIWORX builds, monitors, and maintains this workflow end-to-end. No internal development required.

Next step

Scope your Shopify + BigCommerce integration

Tell us your systems and documents. A specialist confirms scope by email.

Scope this integration