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Sales Development & Customer Support Specialist

Hybrid SDR + customer support role at APIWORX. Qualify inbound integration leads, own the first reply within one business day, and assist existing customers with platform questions.

About APIWORX

We obsess over the first reply. Every inbound lead and every existing-customer question gets a real human answer within one business day — no SDR gauntlet, no qualification theater. This role owns that promise.

What you''ll do

• Be the first responder on inbound leads from `/contact`, `/demo`, `/free-assessment`, and partner referrals.
• Qualify intent quickly — what are they trying to connect, what''s breaking, what''s the timeline — and route to the right Account Executive or Solutions Engineer.
• Maintain HubSpot hygiene: every lead enriched, tagged, and assigned within the same day.
• Support existing customers with platform questions through `portal.apiworx.com` — basic troubleshooting, doc lookups, and routing complex tickets to the integration team.
• Help build short-loop content: FAQ updates, doc improvements, internal call notes that the rest of the team can use.

Requirements

• 1–3 years in SDR, customer support, or inside-sales roles — ideally in B2B SaaS.
• Excellent written communication: clear, warm, no fluff.
• Comfortable with HubSpot (or any modern CRM), Slack, and a help-desk tool.
• Curious about how systems connect — you don''t need to write code, but you should *want* to understand integrations.
• Self-directed; this role works async across multiple time zones.

Nice to have

• Background in commerce, ERP, or operations software.
• Experience with Intercom, Zendesk, or Freshdesk.
• Bilingual English / Spanish.

How to apply

Click Apply for this role below. Tell us about a time you turned a frustrated customer into a fan.

Interested?

Send us a short note on why this role fits you, your resume or LinkedIn profile, and any relevant experience.

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