---
title: "Support Policy & Portal Access | APIWORX"
description: "Review APIWORX support access and continue to the customer support portal, ticketing guidance, and related account resources."
lang: en
json-ld: |
  {
    "@context": "https://schema.org",
    "@graph": [
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        "@type": "Organization",
        "@id": "https://apiworx.com/#organization",
        "name": "APIWORX",
        "alternateName": [
          "APIWorks",
          "Apiworx"
        ],
        "url": "https://apiworx.com/",
        "logo": {
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          "@id": "https://apiworx.com/#logo",
          "url": "https://apiworx.com/og-image.png",
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        "image": {
          "@id": "https://apiworx.com/#logo"
        },
        "description": "APIWORX is the commerce iPaaS with the ops team included — the purpose-built integration platform for multi-channel commerce brands, connecting ecommerce, marketplaces, POS, wholesale, and EDI to NetSuite, Sage Intacct, and Acumatica.",
        "foundingDate": "2018",
        "sameAs": [
          "https://www.linkedin.com/company/apiworx",
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        ],
        "address": [
          {
            "@type": "PostalAddress",
            "streetAddress": "1401 Lavaca Street Suite 241",
            "addressLocality": "Austin",
            "addressRegion": "TX",
            "postalCode": "78701",
            "addressCountry": "US"
          },
          {
            "@type": "PostalAddress",
            "addressLocality": "Chennai",
            "addressCountry": "IN"
          },
          {
            "@type": "PostalAddress",
            "addressLocality": "Manila",
            "addressCountry": "PH"
          },
          {
            "@type": "PostalAddress",
            "addressLocality": "Buenos Aires",
            "addressCountry": "AR"
          }
        ]
      },
      {
        "@type": "WebSite",
        "@id": "https://apiworx.com/#website",
        "name": "APIWORX",
        "alternateName": [
          "APIWorks",
          "Apiworx"
        ],
        "url": "https://apiworx.com/",
        "inLanguage": "en-US",
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        "publisher": {
          "@id": "https://apiworx.com/#organization"
        },
        "potentialAction": {
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          "target": {
            "@type": "EntryPoint",
            "urlTemplate": "https://apiworx.com/connectors?q={search_term_string}"
          },
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        }
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        "@id": "https://apiworx.com/#software",
        "name": "APIWORX",
        "operatingSystem": "Web",
        "applicationCategory": "BusinessApplication",
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        "url": "https://apiworx.com/",
        "offers": {
          "@type": "Offer",
          "price": "0",
          "priceCurrency": "USD"
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          "@id": "https://apiworx.com/#organization"
        }
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    ]
  }
---

Support policy

# Support access and related help pages

Use this page as a short path into the main support experience, account administration articles, and ticketing guidance. You can continue to the customer portal or jump directly to the help pages most often used by account owners and operators.

[Customer support](/support)[Billing and account management](/knowledge-base/billing-and-account-management)[Managing your account settings](/knowledge-base/article/managing-your-account-settings)[How to submit a support ticket](/knowledge-base/article/how-to-submit-a-support-ticket)[Tracking your support tickets](/knowledge-base/article/tracking-your-support-tickets)[Viewing your contracts](/knowledge-base/article/viewing-your-contracts)

![APIWORX](/assets/apiworx-icon-BgcsCO2i.png)