What is Ecommerce Reconciliation?
Ecommerce reconciliation is the process of matching ecommerce orders, payouts, refunds, chargebacks, and inventory movements to corresponding records in the ERP and general ledger. Done daily and automatically, it lets finance close on time and operations catch problems before customers do.
Definition
Ecommerce reconciliation matches every ecommerce transaction — order, payout, refund, chargeback, fee, inventory movement, shipment — to the matching record in the ERP and the general ledger, surfacing variances for resolution.
What gets reconciled
Orders to ERP sales orders, payouts to deposits, refunds and chargebacks to credit memos, marketplace fees to expense accounts, inventory movements to ERP item ledgers, and shipments to fulfillment records.
Why it matters
Without reconciliation, finance discovers payout discrepancies and missing inventory at month-end and operations finds out about failed orders from customer complaints. Daily reconciliation cuts the close cycle and surfaces problems within hours.
Manual vs automated
Manual reconciliation lives in spreadsheets and breaks above $20M GMV. Automated reconciliation — like APIWORX's — runs continuously across every channel and ERP, routes variances to owners, and maintains a per-record audit trail.
Reconciliation across the stack
APIWORX reconciles Shopify, Amazon (Marketplace, FBA, Vendor), Wayfair, BigCommerce, eBay, TikTok Shop, and other channels against NetSuite, Brightpearl, Sage Intacct, QuickBooks, Business Central, Acumatica, and Epicor.