Manage billing in the customer portal

Billing in the APIWORX customer portal centralizes invoice history, billing contact details, payment status, and contract documents in one place. Administrators can review issued invoices, download PDF copies, and confirm which company contact is set as the recipient. Keeping the billing contact accurate is the simplest way to avoid missed payment reminders or month-end notifications going to a former employee.

If an invoice does not match what you expected — for example a connector add-on appears on a renewal cycle, or a one-time implementation fee shows up out of cadence — start by reviewing the contract document linked from the same screen. Most billing questions are resolved by re-reading the active contract. If the discrepancy is real, open a billing-categorized support ticket with the invoice number, the contract reference, and a short description of the variance. Routing it as a billing ticket gets it to the right team without delay.

For organizations that pay through a procurement system, share your purchase order number, accepted invoice format, and any approval steps in advance so future invoices can be issued correctly the first time. If your finance system integrates with email-based AP workflows, list the AP intake address as the billing recipient and a named owner as a CC for visibility.