Under the Sync Logs, you can review and manage different logs i.e., Product, Inventory, Order.

1. To review the Product Logs that sync from Brightpearl to Square POS, Navigate to the Product Logs in the left menu and click.

In the Product Logs, you will see the below fields –

(i) Product Name – This column will show the Product name from Brightpearl that will get synced from Brightpearl to Square POS.

(ii) SKU – This column will show you the SKU of the product from Brightpearl.

(iii) Source – It will show you from where the products have been created.

(iv) Sync Status – This column will allow you to see the status of product sync from Brightpearl to Square. It will show 4 types of status Pending, Synced, Failed, Processing.

    • Pending generally defines that there is a need for Product classification for the product to set proper Square Category & other settings.
    • Synced shows for those products which get successfully synced & live in Square POS.
    • Failed for those products which haven’t been processed due to some reasons(it will show the failure reason as well).
    • Processing shows for the product which got sent to Square POS for listing but still in process from Square POS to make it Live.

(v) Last Updated on Platform – It will show you when our system fetched the Brightpearl product & inserted it into Square POS for going live.

(vi) Action – This column will show you a Re-sync button when the product got failed to sync, which will allow you to click & retry the sync after fixing the issue that caused the failure. Also, there is a button at the top to retry the sync of all failed products at one click only.

2. To review the Inventory Logs that sync from Brightpearl to Square Pos, Navigate to the Inventory Logs in the left menu and click.


In the Inventory Logs, you will see the below fields –

(i) Product Name – This column will show you the product name whose inventory got updated.

(ii) SKU – This column will show you the SKU of the product.

(iii) Sync Status – This column will allow you to see the status of product sync from Brightpearl to Square. It will show 4 types of status Pending, Synced, Failed.

    • Pending generally defines that there are some settings that are not configured or the sync is in progress.
    • Synced shows for those products’ inventories that get successfully synced.
    • Failed for those syncs that haven’t got processed due to some reasons(it will show the failure reason as well).

(iv) Action – This column will show you a re-sync button that allows you to retry the sync in case of any inventory failing to sync. Also, there is a button at the top to retry the sync of all failed inventories at one click only.

3. To review the Order Logs that sync from Square Pos to  Brightpearl, Navigate to the Order Logs in the left menu and click.


In the Order Logs, you will see the below fields –

(i) Order ID – This column will show you the ID of the Square POS Order that got processed to sync.

(ii) Brightpearl SO ID – This column will show you the Brightpearl Sales Order ID when it got created from Square POS to Brightpearl.

(iii) Order total – This column will show you the total sum of Orders from Square POS.

(iv) Order Status – This column will allow you to see the status of product sync from Brightpearl to Square. It will show 4 types of status Pending, Synced, Failed.

    • Pending generally defines that there are some settings that are not configured or the sync is in progress.
    • Synced shows for those orders which get successfully synced.
    • Failed for those syncs which haven’t got processed due to some reasons(it will show the failure reason as well).

(v) Action – This column will show you a button that allows you to view the full order details along with the sync failure reason if any.

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