Under the Sync Logs you can review and manage different logs i.e., Product, Inventory, Orders, Customers, Refund.

1. In the Product Sync Logs, you will see the below fields –

i) Product Name – This column will show the Product name from Brightpearl that will get synced from Brightpearl to Lightspeed Retail.

ii) SKU This column will show you the SKU of the product from Brightpearl.

iii) Source – It will show you from where the products have been created.

iv) Sync Status – This column will allow you to see the status of product sync from Brightpearl to Lightspeed. It will show 4 types of status Pending, Synced, Failed, Processing.

    • Pending generally defines that there is a need for Product classification for the product to set proper Lightspeed Category & other settings.
    • Synced shows for those products which get successfully synced & live in Lightspeed Retail.
    • Failed for those products which haven’t been processed due to some reasons(it will show the failure reason as well).
    • Processing shows for the product which got sent to Lightspeed for listing but still in process from Lightspeed to make it Live.

v) Last Updated on Platform – It will show you when our system fetched the Brightpearl product & updated it on the Lightspeed.

vi) Action – This column will show you a Re-sync button when the product failed to sync, which will allow you to click & retry the sync after fixing the issue that caused the failure.

2. In the Orders Sync Log, you will see the below fields –

i) Source – It will show you from where the orders have been created.

ii) Order ID – This column will show you the ID of the Lightspeed Retail Order that got processed to sync.

iii) Source SO ID – This column will show you the Brightpearl Sales Order ID when it was created from Lightspeed Retail to Brightpearl.

iv) Total – This column will show you the total amount of Order.

v) Order Status – This column will allow you to see the status of product sync from Brightpearl to Lightspeed. It will show 4 types of status Pending, Synced, Failed, Processing.

    • Pending generally defines that there are some settings that are not configured or the sync is in progress.
    • Synced shows for those orders which get successfully synced.
    • Failed for those syncs which haven’t been processed due to some reasons(it will show the failure reason as well).
    • Processing shows for the order which is in the process to be sent to Brightpearl.

v) Action – This column will show you a view button that allows you to view the full order details along with the sync failure reason if any and also the resync button to sync failed orders.

3. In the Inventory Sync Log, you will see the below fields –

i) Product Name – This column will show you the product name whose inventory got updated.

ii) SKU – This column will show you the SKU of the product.

iii) Sync Status – This column will allow you to see the status of product sync from Brightpearl to Lightspeed. It will show 4 types of status Pending, Synced, Failed, Processing.

    • Pending generally defines that there are some settings which is not configured or the sync is in progress.
    • Synced shows for those product’s inventories which get successfully synced.
    • Failed for those syncs which haven’t been processed due to some reasons(it will show the failure reason as well).
    • Processing shows for the inventories which are in process to be sent to Lightspeed.

iv) Action – This column will show you a re-sync button which allows you to retry the sync in case of any inventory failed to sync.

4. In the Customers Sync Log, you will see the below fields –

i) Name – This column will show you the name of the Customers.

ii) Email – This column will show you the email of the Customers.

iii) Phone – This column will show you the Contact Number of the Customers.

iv) Source – It will show you from which platform the customers have placed their orders. 

v) Status – This column will allow you to see the status of the Customers. It’ll show 4 types of status  Pending, Synced, Failed, Processing.

    • Pending generally defines that there are some settings that are not configured or the sync is in progress.
    • Synced shows for those customers whose data got successfully synced.
    • Failed for those data which got failed to sync due to some reasons (it will show the failure reason as well).
    • Processing shows for the customers whose data are in the process to get synced.

vi) Action – This column will show you a re-sync button that allows you to retry the sync in case of any customer failing to sync.

5. In the Refund Sync Log, you will see the below fields –

i) Refund ID – This column will show you the ID of the Return Order.

ii) BP SO ID – This column will show you the Brightpearl Sales Order ID of the returned Orders.

iii) Sales Credit ID – 

iv) Order status – This column will allow you to see the status of the refund orders. It’ll show 4 types of status  Pending, Synced, Failed, Processing.

    • Pending generally defines that there are some settings that are not configured or the sync is in progress.
    • Synced shows for those refund orders which got successfully synced.
    • Failed for those syncs which failed to sync due to some reasons(it will show the failure reason as well).
    • Processing shows for the refund orders which are in the process to get synced.

v) Action – This column will show you a re-sync button that allows you to retry the sync in case of any orders failing to sync.

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