View Shipment Sync Logs

In our BrightConnect Portal, the Shipment sync logs get recorded which get synced from Brightpearl to Bigcommerce.

To check the details, follow the below steps-

Step 1 – Login to BrightConnect.

Note – If you don’t have an account with BrightConnect yet, you can email us at We’ll get back to you ASAP.

Step 2 – You will see a Dashboard, navigate to the Bigcommerce > Shipment logs in the left.

Here in the Shipment Logs, you will see so many details and the main details are mentioned below

i) Order Id– This column will show you the id of the Order whose shipment got processed to sync.

ii) Sync date – This column will show you the sync date of shipment from Brightpearl to Bigcommerce.

iii) Tracking info – This column will show you the tracking information that we’ll receive from Brightpearl for shipment.

iv) Sync Status – This column will allow you to see the status of sync from Brightpearl to Bigcommerce. It will show 3 types of status – Pending, Synced, Failed. Pending generally defines that there is some settings which is not configured or the sync is in progress. Synced shows for those which get successfully synced, Failed for those sync which haven’t got processed due to some reasons.

v) Action – This column will show you a button which allow you to view the full order’s shipment details along with the failure reason if any.

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