In our BrightConnect Portal, the Returned Items Inventory logs get recorded which get synced from Amazon to Brightpearl.
To check the details, follow the below steps-
Step 1 – Login to BrightConnect.
Note – If you don’t have an account with BrightConnect yet, you can email us at firstname.lastname@example.org We’ll get back to you ASAP.
Step 2 – You will see a Dashboard, navigate to the Amazon > Returned Items Logs in the left
Here in the Returned Items Inventory Logs, you will see so many details and the main details are mentioned below
i) Order Type – This Column will define if the returned order item was handled by Amazon or Merchant. The possible values will be FBA or FBM here.
ii) Account – It will show you from which Amazon account the Return Items are coming from, it will be a good option to avoid confusion if you have multiple Amazon Marketplaces connected with our Integration.
iii) Order Id – It will be the Order id of Amazon associated with returned item.
iv) Product SKU – This column will show you the SKU of the item which got returned.
v) Quantity – This column will show you the quantity of the item that got returned.
vi) Return Date – It will show the return date of the item
vii) Sync Status – This column will allow you to see the status of sync from Amazon to Brightpearl. It will show 3 types of status – Pending, Synced, Failed or Merchant manual action needed. Pending generally defines that there is some settings which is not configured or the sync is in progress. Synced shows for those which get successfully synced, Failed for those sync which haven’t got processed due to some reasons like Product not found in Brightpearl & Merchant manual action needed only shows when you have configured to manually handle the FBM return order items under the Amazon Settings of BrightConnect.
viii) Sync At – It will show you when our system has synced the data into Brightpearl.
How to process the FBM return order order item manually?
Step 1: Select the FBM Return Item to receive the Inventory
Step 2: Click on below showed button to proceed.
Step 3: Select the option suitable to the return Inventory item & click on Send.