View Product Sync Logs

In our BrightConnect Portal, the Product sync logs get recorded which get synced from Shopify to Brightpearl.

To check the details, follow the below steps-

Step 1 – Login to BrightConnect.

Note – If you don’t have an account with BrightConnect yet, you can email us at We’ll get back to you ASAP.

Step 2 – You will see a Dashboard, navigate to the Shopify > Shopify Product in the left.

Here in the Product Logs, you will see so many details and the main details are mentioned below

i) SKU – This column will show you the SKU of the product.

ii) Title – This column will show Product name that will get synced from Shopify to Brightpearl

iii) Product Type – This column will show Product type of the product.

iv) Vendor – This column will show Vendor information of product

v) Barcode – This column will show Barcode information of product

vi) Inserted at – It will show you when our system fetched the Shopify data & inserted into BrightConnect for processing.

vii) Sync Status – This column will allow you to see the status of sync from Shopify to Brightpearl. It will show 4 types of status – Pending, Synced, Failed, Ignored. Pending generally defines that there is some settings which is not configured or the sync is in progress. Synced shows for those which get successfully synced, Failed for those sync which haven’t got processed due to some reasons & Ignored shows for the product whose product type is set to Ignored in the Shopify Settings.

viii) Updated at – This column will show the updated time of product so whenever the product get updated from Shopify to Brightpearl, this column will keep you updated on it.

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