View Product Sync Logs

In our BrightConnect Portal, the Product sync logs get recorded which get synced from Shopify to Brightpearl.

To check the details, follow the below steps-

Step 1 – Login to BrightConnect.

Note – If you don’t have an account with BrightConnect yet, you can email us at We’ll get back to you ASAP.

Step 2 – You will see a Dashboard, navigate to the Shopify > Shopify Product in the left.

Here in the Product Logs, you will see so many details and the main details are mentioned below

i) SKU – This column will show you the SKU of the product.

ii) Title – This column will show Product name that will get synced from Shopify to Brightpearl

iii) Product Type – This column will show Product type of the product.

iv) Vendor – This column will show Vendor information of product

v) Barcode – This column will show Barcode information of product

vi) Inserted at – It will show you when our system fetched the Shopify data & inserted into BrightConnect for processing.

vii) Sync Status – This column will allow you to see the status of sync from Shopify to Brightpearl. It will show 4 types of status – Pending, Synced, Failed, Ignored. Pending generally defines that there are some settings that are not configured or the sync is in progress. Synced shows for those which get successfully synced, Failed for those syncs that haven’t got processed due to some reasons & Ignored shows for the product whose product type is set to Ignored in the Shopify Settings.

viii) Updated at – This column will show the updated time of the product so whenever the product gets updated from Shopify to Brightpearl, this column will keep you updated on it.

Reprocess Button:- We have provided this button for reprocessing all products again. So, if you have updated the mapping from here.

& want to sync all products from Shopify to Brightpearl then click on this reprocess button then all products will get synced to Brightpearl with updated mapping.

Export Button:- We have added an export button to the export list of products. You can export it with selected status from the status filter.


Resync Button:- If any of the products gets failed to sync over to Brightpearl due to missing details like SKU or item does not found on Brightpearl then you can add these details on Brightpearl & click on the resync button to sync them. It also happens automatically but in case if you want to sync them instantly then you would need to click on the resync button for that particular product.

Having questions? Contact us at

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