View Product Sync Logs

To review the Product logs that sync from Brightpearl to OnBuy, follow the below steps-

Step 1 – Login to BrightConnect‘s OnBuy.

Note – If you don’t have an account with BrightConnect’s OnBuy yet, you can click on Register button to create an account.

Step 2 – You will see a Dashboard first, navigate to the Product logs in the left menu & click it.

Here in the Product Logs, you will see so many details and the main details are mentioned below

i) ProductID-Brightpearl Product Name– This column will show Product id from Brightpearl along with the Product name that will get synced from Brightpearl to OnBuy.

ii) SKU– This column will show you the SKU of the product from Brightpearl.

iii) Inserted Date – It will show you when our system fetched the Brightpearl product & inserted into BrightConnect for processing.

iv) Sync Date – This column will show the synced/updated time of product so whenever the product get updated from Brightpearl to OnBuy, this column will keep you updated on it.

v) Product Status – This Column will show you the Status of Product in OnBuy. The possible values will be Active or Inactive here. If the Product is Active in OnBuy & you wanted to inactivate it then it can be done as shown below.

vi) Sync Status – This column will allow you to see the status of product sync from Brightpearl to OnBuy. It will show 4 types of status – Pending, Synced, Failed, In-Progress. Pending generally defines that there is need of Product classification for the product to set proper OnBuy Category & other settings. Synced shows for those which get successfully synced & active in OnBuy marketplace, Failed for those sync which haven’t got processed due to some reasons(it will show the failure reason as well) & In-Progress shows for the product which got sent to OnBuy for listing but still in progress from OnBuy to make it Live.

vii) Action – This column will show you a Re-sync button when the product got Failed to sync, which will allow you to click & retry the sync after fixing the issue that caused the failure. Also, there is a button in the top to retry the sync of all Failed products at one click only.

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