View Order Sync Logs

To review the Order logs that sync from OnBuy to Brightpearl, follow the below steps-

Step 1 – Login to BrightConnect‘s OnBuy.

Note – If you don’t have an account with BrightConnect’s OnBuy yet, you can click on Register button to create an account.

Step 2 – You will see a Dashboard first, navigate to the Order logs in the left menu & click it.

Here in the Order Logs, you will see so many details and the main details are mentioned below

i) Order Id– This column will show you the id of the OnBuy Order that got processed to sync.

ii) Brightpearl SO ID – This column will show you the Brightpearl Sales Order Id when it got created from OnBuy to Brightpearl.

iii) Order total – This column will show you the total sum of Order from OnBuy.

iv) Inserted at– This column will show you the creation date of the order in our BrightConnect portal.

v) Updated at– This column will show the update date of the order from any of the platforms. The updates generally include the status update sync from one to another platform.

vi) Brightpearl Status – This column will show you the sync status of Order from OnBuy to Brightpearl. It will show 3 types of status – Pending, Synced, Failed. Pending generally defines that there is some settings which is not configured or the sync is in progress. Synced shows for those which get successfully synced, Failed for those sync which haven’t got processed due to some reasons.

vii) Inventory Allocation – This column will show if the order item inventory got reserved or not in Brightpearl for further process of shipment.

viii) Payment status – This column will show the payment creation status for the orders that got synced from OnBuy to Brightpearl. You can click on the status here to view full details of sync which will going to include the failure reason if any.

ix) Action – This column will show you a button which allow you to view the full order details along with the sync failure reason if any.

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