View Lost/Damaged Inventory Logs

In our BrightConnect Portal, the Lost/Damaged Inventory logs get recorded which get synced from Amazon’s Reimbursements report to Brightpearl.

To check the details, follow the below steps-

Step 1 – Login to BrightConnect.

Note – If you don’t have an account with BrightConnect yet, you can email us at We’ll get back to you ASAP.

Step 2 – You will see a Dashboard, navigate to the Amazon > Lost/Damaged Inventory Logs in the left

Here in the Lost/Damaged Inventory Logs, you will see so many details and the main details are mentioned below

i) Account – It will show you from which Amazon account the Lost/Damaged inventory items are coming from, it will be a good option to avoid confusion if you have multiple Amazon Marketplaces connected with our Integration.

ii) Report Type – This column will show you if the Inventory item’s stock that we’ll be reducing from Brightpearl is got lost or damaged by Amazon.

iii) Product SKU – This column will show you the SKU of the item which got lost/damaged.

iv) Product Name – This column will show you the Name of the item which got lost/damaged.

v) Quantity – This column will show you the quantity of the item that got returned.

vi) Adjusted Date – It will show the adjustment date of the lost/damaged item from Amazon’s end.

vii) Sync Status – This column will allow you to see the status of sync from Amazon to Brightpearl. It will show 3 types of status – Pending, Synced, Failed. Pending generally defines that there is some settings which is not configured or the sync is in progress. Synced shows for those which get successfully synced, Failed for those sync which haven’t got processed due to some reasons like Product not found in Brightpearl, or Brightpearl don’t have enough stock to reduce the stock on etc.

viii) Sync At – It will show you when our system has synced the data into Brightpearl.

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